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RM’s Accessible Customer Service Policy now in place

Posted: February 11, 2019



RM’s Accessible Customer Service Policy now in place


The RM of West St. Paul is continuing to improve accessibility for everyone in RM buildings, programs and services.

West St. Paul has an Accessibility Plan, as required by the Accessibility for Manitobans Act. The Act has a number of standards that are being developed over the next several years that will identify and remove barriers in key areas. The first area is customer service and the RM was required to have an Accessible Customer Service Policy in place by Nov. 1.


The Accessible Customer Service standard outlines what "public and private organizations must do to provide goods and services in a fair and respectful manner to all customers, including people disabled by barriers”. The standard defines accessible customer service as everyone having "the same opportunity to obtain, use or benefit from the good or service”.


Mayor Cheryl Christian said it’s important that all municipal buildings are accessible to all residents so they can take part in social events, attend council meetings and participate in public hearings.


"Our community is stronger when we address the barriers that hinder full participation,” Christian said.

"We want all our residents, regardless of ability, to have equal access to municipal services.”


The customer service standard identifies how small adjustments can help ensure goods and services are accessible by addressing areas like communication, assistive devices and the presence of service animals.


The standard does not require organizations to make renovations, but to ensure accessibility features already in place are used as intended. It can be as easy as asking, "How can I help?”


Accessibility training is ongoing and West St. Paul staff members are currently taking online training on accessible customer service.


The training includes an overview of the Accessibility for Manitobans Act, its relation to the Manitoba Human Rights Code and the Accessibility Standard for Customer Service. The training is designed for employees and volunteers who create policies, manage, supervise or directly provide customer service.


West St. Paul’s Accessibility Plan can be viewed online at http://weststpaul.com/docs/WSPAccessibilityPlan2017.pdf